Need Help? (+44) 0191 265 5000
Frequently Asked Questions
Have questions? We’ve got answers.
Whether you’re wondering about delivery times, returns, payment options, or how to get the most out of your EV charger, you’ll find everything you need right here. If you still need help, our support team is just an email or call away.
Shipping & Delivery FAQs
Q: How long does delivery take within the UK?
A: Orders placed before 3:00 PM (Monday–Friday) are dispatched the same day. Delivery is typically next working day, but please allow 1–3 working days during peak times.
Q: Do you deliver to the Scottish Highlands or Islands?
A: Yes, but delivery may take 3–7 days. Additional shipping charges apply, which are calculated at checkout based on your postcode.
Q: Do you ship internationally?
A: Yes! We offer international shipping to most countries. Delivery usually takes 5–7 working days. Customs duties and VAT are included in the final price.
Q: Can I track my delivery?
A: Yes, tracking information will be emailed to you once your order is dispatched.
Q: What should I do if my item arrives damaged?
A: Please refuse the delivery and ask the courier to return it to sender. Then contact us at info@ev-charge-kit.com so we can arrange a replacement promptly.
Returns & Cancellations FAQs
Q: Can I cancel my order?
A: Yes. Under Consumer Contracts Regulations, you have up to 14 days after delivery to cancel. Email info@ev-charge-kit.com or call us on +44 0191 265 5000 to request a cancellation.
Q: How do I return an item for a refund?
A: Contact us within 30 days of receiving your order. Items must be unused, undamaged, and returned in original packaging. Return shipping costs apply unless the item is faulty.
Q: What if my product is faulty?
A: If there’s a fault, our technical support team will help you troubleshoot. If the issue can’t be resolved, we’ll arrange a return or replacement.
Q: How long does it take to get a refund?
A: Refunds are issued to your original payment method within 3 working days after we receive the return.
Q: Do I have to pay for return shipping?
A: Yes, unless the item is faulty or damaged upon delivery. You’ll also be responsible for the original shipping cost if you return an item.
Payments & Checkout FAQs
Q: What payment methods do you accept?
A: We accept all major debit/credit cards, PayPal, and Barclays ePDQ.
Q: Can I pay in instalments?
A: Yes! With PayPal Pay in 3, you can split your payment into three interest-free instalments. Just select this option at checkout.
Q: Is VAT included in the price?
A: Yes, all displayed prices include VAT where applicable, even for international orders.