Privacy Policy

EV Charge Kit (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.ev-charge-kit.com, contact us, or use our products and services.

1. Who We Are

EV Charge Kit
Forest Master House
Industry Road
NE6 5XB
Tyne & Wear
United Kingdom

Email: info@ev-charge-kit.com
Telephone: +44 0191 265 5000

We are the “data controller” of your personal data under UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Information We Collect

We may collect and process the following personal data:

• Identity Data – name, company name (if applicable), and title.
• Contact Data – email address, phone number, billing/shipping address.
• Technical Data – IP address, browser type, operating system, time zone settings, and usage data.
• Transaction Data – purchase history, order details, and payment information (via secure payment providers).
• Marketing and Communications Data – your preferences for receiving marketing from us and your communication preferences.

We do not collect special category data (e.g., health, religion, biometric data) or data relating to children.

3. How We Collect Your Data

We collect personal data through:

• Direct interactions (e.g., contact forms, purchases, email enquiries)
• Automated technologies (e.g., cookies, server logs)
• Third parties (e.g., analytics providers such as Google Analytics, payment processors)

4. How We Use Your Data

We use your data to:

• Fulfil and manage orders
• Respond to enquiries and provide customer support
• Improve our website, products, and services
• Send marketing communications (with your consent)
• Comply with legal obligations

We rely on the following legal bases:

• Performance of a contract
• Compliance with a legal obligation
• Legitimate interests (e.g. to develop our business)
• Consent (e.g. for email marketing)

5. Sharing Your Data

We may share your data with trusted third parties such as:

• Payment service providers (e.g., Braintree, PayPal)
• Delivery and logistics companies
• IT and website hosting providers
• Legal and professional advisers

We ensure that all third parties respect the security of your data and comply with UK data protection laws.

6. International Data Transfers

If we transfer your data outside the UK (e.g. to a cloud provider), we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK ICO.

7. Data Security

We implement appropriate security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

8. Data Retention

We retain personal data only as long as necessary for the purposes it was collected, including for legal, regulatory, tax, or reporting obligations.

9. Your Rights

You have the right to:

• Access your personal data
• Request correction or deletion
• Object to or restrict processing
• Withdraw consent at any time (where applicable)
• Request data portability
• Lodge a complaint with the Information Commissioner’s Office (ICO):
  www.ico.org.uk

To exercise your rights, contact us at info@ev-charge-kit.com.

10. Cookies

We use cookies and similar technologies to enhance your experience and analyse site traffic. For more information, please see our Cookie Policy.

11. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.

12. Contact Us

If you have any questions about this Privacy Policy, please contact:

EV Charge Kit
Email: info@ev-charge-kit.com
Phone: +44 0191 265 5000